FAQ

When signing up for our monthly Pool Maintenance service, we clean your pool on a weekly basis. With the ever-changing Florida weather, we recommended weekly cleanings to ensure consistent results. If there are 4 weeks in the months. If there are 5 weeks in a month, you will get 5 cleanings.

Even though Phin Pools does not recommend bi-weekly service because we can not guarantee consistent results when missing a week in the harsh climate in Florida, we will make accommodations upon your request with the understanding that weather can alter a pools chemistry in the matter of days.

Here at Phin Pools, we aim to keep your service day consistent every week. We understand and respect that people want to establish a routine that coincides with their daily life.

The only situations your service day will change will be due to the inevitable.

1. Bad weather. Heavy rain and lightning. We are able to work through light rain showers but not during a threatening thunderstorm.

2. Major Holidays. (Easter, Christmas, Thanksgiving.) Some people may request that holidays like July 4th, Memorial day, New Years when people are enjoying their pool on that we shift their cleaning before or after their scheduled service day.

Thank you for your understanding.

Every swimming pool is very unique due to a multitude of reasons.

1. Gallonage. (2,500 gals vs 25,000 gals)

2. Sanitation. (Chlorine vs. Salt)

3. "Bird-cage" Screen Enclosures vs Un-screened around pool.

All of these factors will calculate the appropriate price custom to your pool.

Yes! Upon signing up for weekly service, our team will email you a link to create an account for our online portal. Here you can access past services, invoices, and make payments to your account. Phin Pools partners with a reputable payment processing company that uses a secure, fire-walled system that is trusted by many in the industry.

Phin Pools ask for a minimum of 3 months to be under contract due to the process of adding you into our data base and ensuring results you will see after us servicing your pool, but it is only a month-to-month contract that will be billed at the end of each month.